Customer Service Testimonals
Written on: 05/13/2013
Just a quick note to tell you how impressed I am with the customer service that Sophia gave me on my recent purchase of my TEC II FR Grill. Not only was she very knowledgable about the product, she was really fun to work with on my selections. I give her 10+ stars all the way. She's top flight!Eric Galasso
Best Regards,
Written on: 05/11/2013
I would like to compliment you on the absolutely wonderful customer service in resolving these issues. Thanks again,Steve Bishop
Written on: 05/07/2013
RARELY do you receive the kind of customer service that I received from ShoppersChoice! Keegan made it his mission to solve my problem as quickly and painlessly as possible. He was excellent with his communications and truly cared about my dilemma. I would give ShoppersChoice an A++ rating!Mike Novakoski
Written on: 03/23/2013
I purchased a Valley Oak Log Set with Vent Free Natural Gas through ShoppersChoice.com. The set was delivered promptly, but with several ceramic logs broken. Having contacted Keegan at ShoppersChoice customer service, the issue was documented and corrected in a simple, straight-forward manner. Keegan stayed in contact until the replacement logs were received. We are enjoying the gas logs, and are especially happy with Keegan's service to us. Thank you!Vince Manti
Written on: 03/02/2013
Lynette,Grant
Received the refund check… thank you. I must say that your customer service and communication is superb. I enjoued doing business with you.
Written on: 02/12/2013
Lynette… thank you so much for your quick response. This is the first time using your website, so I was a little nervous about spending such a large amount with and "unknown" to me. So far though, the process has been easy and quick… from research to ordering.Joe
Thank you again.
Written on: 02/06/2013
We love everything!! My husband is so excited !! Thank you very much for all your help! SincerelyLila
Written on: 02/06/2013
Sophia was very helpful in the selection of my new Lion grill. She provided me with complete information about Lion and two other grills I was considering, and answered all of my questions. I then thought about what to buy for a couple of days, and when I called back to order I got Sophia again.Stuart
I promptly received my grill, assembled it, and am very happy with the Lion product. ShoppersChoice.com could not have done a better job for me. Thanks
Written on: 02/04/2013
Thanks so much Erin, with customer service like this, how can I not buy my new Tec grill from you, great information on follow up and great to work with. Bbqguy's is lucky to have you in customer service. I will be placing my order with you after I talk to my contractor who is building my outdoor kitchen sometime in early April. Thanks so muchJim
Written on: 02/01/2013
Rochelle, YOU ARE AWESOME!!! Work crews will be there today and Monday so good timing. Thanks for all of your help and assistance. Have a great weekend.Bob
Written on: 01/31/2013
Sara,Amy
Thanks! I got it today, it's PERFECT! I'm telling my friends, you'll probably have more orders soon.
Written on: 01/30/2013
HI LAUREN and ALL customer service team, THANK'S again for your support, service is outstanding. AMAZING. I AM already have a " MILLION $$$$$'' on my wish list.V L A D I M I R
BYE BYE for now and Hello from NEW YORK.
Written on: 01/30/2013
Jeannelle,Mike
I am very pleased with the service and prompt delivery of my Blaze grill...Thank you very much for all your help! I will go to Resellerratings.com and post a nice review as soon as possible.. Thanks Again for your great service!
Regards,
Written on: 01/29/2013
I have never experienced such good customer service. You really went above & beyond. You were at lunch when I called back to order, but another girl took care of me. Thank you SO much!!Judy
Written on: 01/28/2013
Thank you. I appreciate the ease with which you process returns. I will certainly continue to shop with you.Joyce
Written on: 01/28/2013
Hi Rochelle,Brian
WOW! I was not at all expecting to get a new grill. With that being said can you please pass the following message on to those you feel fit. It also applies to you as well.
Quite simply I have not had a better customer service experience not only as of late, but also from the day I first ordered my outdoor kitchen equipment. So thank you so very much for all your help with both this issue and also the amazing customer service y'all practice! Many thanks,
Written on: 01/28/2013
Jeannelle:Peter
We can't thanks you enough for the excellent service, great advice, and a wonderful product. I assembled the grill this weekend, and it looks like a workhorse. I have not been able to hook it up to the gas line yet to be able to use, but that should happen this week.
Many thanks,
Written on: 01/26/2013
Thank you Keegan. Fantastic follow up and follow through...I really appreciate it. You made this so easy and I was very afraid it was going to be a hassle. Thanks again....great job!! I will be on the look out for them.Brian
Written on: 01/20/2013
Hi Erika,Sandra
Thank you! You provide wonderful customer service.
Written on: 01/18/2013
Dear Erika,Cookie
ShoppersChoice has become my choice of online shopping. I am utterly impressed by your most courteous and proactive customer services, which has installed my full confidence in your company. I will promote your site to family and friends. And you can bet that if there is anything I can order from your site in the future, I will.
Thank you very much
Written on: 01/16/2013
KeeganSteven
Just wanted you to know that I got the part yesterday, installed it any everything is working great! Thanks so much for your EXCEPTIONAL customer service! I hope you are recognized for this as it is a rarity in this day and age. I would recommend ShoppersChoice to anyone for the customer service alone.
Thanks again!
Written on: 01/11/2013
Thanks again for your help Erin. You have been wonderful to deal with on all levels. There aren't a lot of good, problem solving folks out there. Your company is lucky to have you on staff.Mike
All the best,
Written on: 01/10/2013
Keegan,Carl
Without a doubt your going the extra mile. Thank You for being so vigilant. Thank You for all the updates !!
Written on: 01/04/2013
Hi Rochelle,Ron
Just finished placing order with Jeannelle, Sales Specialist at Shoppers Choice. She not only handled all my questions in an efficient and timely manner but went out of her way to ensure I not only received the right products , but also the right price. Can't ask for more than that .... I'll be back.
Thanks,
Written on: 01/04/2013
...quick, helpful, outstanding service. Thanks very much,David
Written on: 01/04/2013
Hi manager customer service!!
I just want to say thank you to Erin !! She gave me a wonderful customer service with my order!! You're very lucky for have peeople like Erin pn your Staff!!!
Written on: 01/04/2013
Hi Rochelle,
Thanks again for all your help on this. I saw the new confirmation
number. I went ahead and responded on the ratings website. The lost
items and consequent delay in delivery were unfortunate, but that will
happen I suppose. You made the process much easier and I really
appreciate your responsiveness throughout. Thanks for taking care of me.
Best,
Written on: 12/31/2012
Sara,
Just had to say, I received my hats today, and I am not only so pleased with the time frame, but I am
just absolutely thrilled with the embroidery. They are exactly what I was hoping for! Couldn't have
turned out better!! You did a truly professional job. Thank you so much. Best wishes for a great
holiday season to you!
Written on: 12/28/2012
Hi there. Just a quick note to let you know that you made my father's Christmas by shipping out his
chiminea so quickly. Not only did it arrive in time, but it arrived earlier than anticipated.
Whatever you are doing, keep it up because it works!
Best,
Written on: 12/27/2012
Wanted to get a gas log kit and knew enough to be dangerous, Jannell was the MAN, Mame! She was so very knowledgeable in assisting me to find the right set. Very patient, professional, and answered all question even showing me how to save some money. Thanks Jannel.
Mack
Written on: 12/20/2012
Hi Erin, thank you very much for the extremely customer-friendly service. Your service is definitely one I will continue to use and highly recommend to others. I have many out doorsey men in the family so I'll be a frequent user of the products you manage. Thanks again - have a very merry holiday.
Louise
Written on: 12/18/2012
I just received the new element last night. Thanks for your follow up and the great service you have provided. Have a Merry Christmas!!
Dennis
Written on: 12/17/2012
To Whom it May Concern:
I wanted to take a moment to share the wonderful and pleasant experience I had with the staff at BBQGuys.com. In particular, Ms. Lauren Drisdale, from the customer service and sales office.
I contacted BBQGuys.com to assist me in building an outdoor kitchen. As most Americans today, I was working within a budget; however, I have always wanted to build an outdoor kitchen to enjoy and entertain family and friends.
Upon speaking with Ms. Drisdale, I was taken aback at the incredible level of customer service I received. She was professional, articulate, knowledgeable, friendly, understanding and truly sought out to help me by answering all of my questions. In a digital era and day and age where customer service often appears to be unimportant, I found my experience with BBQGuys refreshing and enjoyable.
I was never rushed or hurried, and Ms. Drisdale actually researched several questions that I had. The conversation lasted over one hour, and in sales, that is often viewed as too long.
Aside from being a model representative for BBQGuys, Ms. Drisdale offered personal service and followed up immediately with an email. We discussed each item and accessory and she even provided honest insight into the selection of a grill, burner, griddle, doors, drawers and other items. The issue of safe construction was at the forefront and I never once felt pressured. Ms. Drisdale was the consummate professional.
Obviously, there are three guiding principles that will serve as the cornerstones to my project, and I feel BBQGuys has delivered on all of them.
First, I want high quality products at an affordable price-BBQGuys selection is second to none and Ms. Drisdale was able to focus the project and selection of products on premium brands. Next, I have to stay within my budget. BBQGuys prices are competitive and their willingness to match and beat competitors prices speaks to the level of service offered. Ms Drisdale remained confident that I would find the best prices and selection at BBQGuys. She visited competitors' websites and took the time to locate the best options for me. Lastly, and equally important is customer service. I cannot say enough about how critical this often forgotten, yet all important issue is. Ms. Drisdale did an exceptional job of representing her company in the highest manner and making the potential customer into a satisfied customer.
In closing, I wanted to extend my appreciation to BBQGuys and especially Ms. Drisdale. My outdoor kitchen dream project is nearing a reality and I am looking forward to the process that for so long, never thought would be possible.
Kind Regards,
Written on: 12/17/2012
Rochelle- I want to thank you for your courtesy and professionalism in handling the problem associated with my purchase. Customer service is severely lacking these days and too many companies treat every sale as their last sale. They don't understand the importance of customer retention. And, most companies don't have people like you who express interest in representing their company at the highest standards and follow through on what they say. I will go out of my way to make sure I purchase from your company again, in the near future. Best Wishes for the holidays.
-Alan
Written on: 12/12/12
Erin,
Good Morning! I wish everyone gave customer service like you!
Incredible! I sold the home and disclosed info about the fire ring. The
new owners have your information and if they wish to repair, they will
contact you. Thank you very much and Merry Christmas!
Written on: 12/12/12
Thanks to Jeremy for being so efficient and courteous!!!!
Anonymous
Written on: 12/12/12
I can't say enough about how much I appreciate your help, your attitude, your compassion. Even
though this was about fire place rocks, it seemed as important to you as it was to me. You took
on my battle and fought it for me. THANK YOU! I didn't get the outcome I wanted, but you can
count on me to brag on ShoppersChoice.com and the service I received from you. I am very please
with your effort.
I wish you a wonderful holiday season and a Merry Christmas!
Sincerely,
Written on: 12/11/2012
Rochelle- Thank You. I selected to purchase through your company because
your company "Customer Ratings" are very high. You have lived up to that and
I will definitely try you again.
Regards-
Written on: 12/11/2012
Thank you so much, I have to tell you, from the time I placed my order, every question,
concern or problem I have had (which isn't many) has been handled so efficiently, and with
genuine courtesy and concern. As an owner of a medium sized business, I am truly impressed
at how great you are to work with. Thank you so much for all of your help. I will certainly
refer my patients and friends to your site. I have actually enjoyed buying from your company.
Very sincerely,
Written on: 12/10/2012
To Management,
I am sorry, I do not recall the name of your agent that helped me with my order this morning.
I would like to tell you she did an outstanding job. Very respectful, extremely helpful and very aware of your system.
Thank her for me.
Written on: 12/3/2012
Sophia, everything went excellently with my ordering. You know the products well and the process was easier than I expected.
Thanks you.
Written on: 11/28/2012
I just ordered all my outdoor kitchen appliances & cabinets from your site.
The customer service provided by Jeannelle was just simply - outstanding. She was able
to answer all my questions and was very helpful in ensuring the order was accurate &
complete prior to finalizing. Jeannelle even worked some "magic" by providing some additional
savings. I'm looking forward to receiving the appliances (free shipping - come on you can't
beat that) and hope that experience will go as well as the ordering process. I'll provide
further feedback once I'm in receipt of all the appliances and have hada chance to install & use.
Thanks again,
Written on: 11/21/2012
Oh Erika Thank You for keeping your promise. I received a notice from Amazon yesterday the item was shipped and should be here by today or Friday. I'll keep my promise and place a review after receipt...you've got a great company and I want other people to know it.
Carl
Written on: 11/20/2012
Keegan,
Got it, perfect, super pleased. Thank you for being so great about making this right.
Written on: 11/15/2012
I just wanted to let you know how happy I am not only with the DCS quality,
but your Customer Service was amazing. I really felt as if I was working
with a small personal business (that shipped a 550lb. pallet to my door). My
new "one of a kind" outdoor kitchen center is turning out amazing, It has
taken all of my free time for the past 4 weeks to complete, and is almost
finished. However I have been using the equipment for the past 2 weeks. I
will certainly recommend your company to everyone, as well as not hesitate
to purchase from you anything else that I need if you carry it. Thank you.
Steve
Written on: 11/14/2012
Scott,
Thanks again for clearing up all my questions! You are one of the best customer service reps that
I've been in contact with for a long, long time. Tell your boss to give you a raise - you deserve it!
Have a great day!
Written on: 11/7/2012
Rochelle,
The handle does reach the outside of the grill. The problem was on the motor side where the spit
rod reached past the entire motor. I think the problem is entirely with the motor. The 120V motor
may be mounted differently to accommodate the length. Let's wait and see after the replacement
arrives. I REALLY appreciate your time and effort in resolving the issue. It's so nice to communicate
with a friendly and understanding person rather than a computer. it's a rare pleasure.
Thanks again,
Written on: 11/6/2012
Erika,
What can I say, you are really very good . . .
Written on: 11/5/2012
Hi Rochelle,
The correct part was delivered Friday. I installed the kit this weekend and
am just waiting on the gas company to install the main gas line for me.
Thanks to you and Michael for all your help. Also, please let Erika know
that I shipped the fire glass I am returning out on Friday as well. You
should have it this week. While there were some minor issues, I think you
guys did an excellent job of correcting the problems.
Thanks again.
Written on: 11/5/2012
What a terrrrrrrrrrrrrrrrrrrrrrrific company. Thank you so very much for your call and handling this minor problem. I'll do more business with your company..BRAVO to You nad Your GREAT company.
Carl
Written on: 11/1/2012
Dear Jeanelle
I have received great advice when selecting my items for purchase.
Excellent follow up with my order and shipment. And fantastic after the sale help
in answering all my questions. Thanks for the suburb customer service all the way around.
Best Regards,
Written on: 10/19/2012
When I get home I'll check for the stoppers. Thank you for wonderful service!
Lois
Written on: 10/18/2012
Just ordered gas logs and had wonderful help from Sofie. Very friendly and helpful. Appreciate the help as I had many questions and she looked up one question so she knew she had the right question
Juanita
Written on: 10/18/2012
Thanks Thomasina! Superb customer service!!
Linda
Written on: 10/17/2012
Good morning all,
My wife and I made a recent purchase of gas logs for our new fire place.
When my wife called she spoke with Sophia who was everything that a
customer could ever wish for when dealing with an online retailer. Sophia
was very helpful, informative, professional and a real pleasure to do
business with! Thank you so much for your help. The gas fireplace logs look
fantastic!
Written on: 10/16/2012
Dear Sara:
Everything is just beautiful! I hope to repeat this order in the future. We shall see how they go over.
Many thanks to you all for a great product and a good time! Have a Blessed Day!
Sincerely,
Written on: 10/12/2012
I purchased a DCS grill from you on the BBQguys website about a month ago. Just wanted to let you know what a
good experience it has been. From the advice I received when I called prior to purchase and the two customer
service calls I made post purchase, your service has been excellent. Unfortunately I do not remember the names
of the reps I spoke with, but in all cases I was impressed with their product knowledge, their obvious customer
focus and their desire and ability to help me. The product has also exceeded my expectations. I will recommend
you as often as the opportunity arises. My son is going to build an outdoor kitchen and I expect him to be calling
you in the Spring.
Written on: 10/12/2012
Elizabeth,
You ability to respond to customer's requirements and needs is exemplary. I've worked in supply chain sales in oil country tubular
goods for over 40 years and you're a credit to any company that is lucky enough to have you as an employee.
Thank you, for your help. Do not hesitate to use me as a reference should have that requirement.
Written on: 10/9/2012
To whom it may concern ......... Wanted to take a moment and thank Sophia over at Shopperschoice.com.
I know it was the end of the day for her and she was so nice to take the time and place my order. It
was one of the best transactions I have ever had ordering something on line. It was so nice dealing with
someone who really knew about the products they sell. Answered every one of my questions and even made a
couple of great suggestions . Absolutely perfect!!!!! looking forward to receiving my order. Thanks Sophia
Sincerely
Written on: 10/6/2012
I received the new rod and handle on Thur(10/4) and delivered the original rod and handle to Fed Ex using the return label that Michael sent me on Fri(10/5). The new set works fine, used it Fri.
The Blaze products all work great and I am very pleased with them. But I am even more pleased with the service after sale provided by shopperschoice and the bbqguys.
The value added you all have provided makes the whole experience pleasent and the bbqing more enjoyment. I will definitely recommend you to any one interested in buying a quality grill and accessories.
Please extend my thanks to Nick for helping me through a couple hickups and Michael for his support also.
Thank You All,
Written on: 10/4/2012
Many thanks! Your company's service is outstanding.
Susan
Written on: 9/27/2012
Oh Jeanell you are fantastic..
Pierre
Written on: 9/24/2012
Thank you for the excellent service.
Charles
Written on: 9/21/2012
Thanks for the great customer service.
Dennis
Written on: 9/21/2012
I just received my terry town chaise lounge covers today and I JUST LOVE THEM. They are more than i expected. Thank you I love them so much i am ordering more.
Liane
Written on: 9/21/2012
Fantastic Erika. You are so good. Have a nice weekend
George
Written on: 9/20/2012
Hi Erika. Thank you so much! I want you to know that your customer service is superb!
Jacquie
Written on: 9/17/2012
Hi Elizabeth, I appreciate your time in keeping us informed on our replacement part for our new grill. You've made a potentially bad on-line shopping experience into a satisfying one. We will watch for that today. Thanks again!
Pam
Written on: 9/15/2012
Rochelle/Heather,
Thank you for all your efforts and good work.
I received the $135.00 reimbursement check in yesterday's mail.
You two ladies are OUTSTANDING!
May God Bless,
Written on: 9/12/2012
Hi Elizabeth, thanks for checking in. We resolved the issue after Heather
spoke to my grill guy. Turns out it was a faulty line hose that was
clogged and old. Thanks to her (and you) it's all taken care of. I
really appreciate your help and please thank Heather for me. You guys run
a great company and I'm very impressed.
Best,
Written on: 9/12/2012
Thank you for all your help with my order today. I appreciate the time you took to answer my questions
Nancy
Written on: 9/12/2012
Dealing with Shoppers Choice far exceeded my expectations! Sophia was incredibly professional, helpful and responsive. I am bowled over and will look to Shoppers Choice for future purchases. Thank you for the experience.
Bonnie
Written on: 9/11/2012
Hello Erika.
Attached is the drop-off receipt for the package. Thank you for the professional manner in which this issue was handled.
I will be sure to make positive comments about your company on the primogrillforum and kamadoguruforum.
It is really good to know which companies stand behind the products they sell.
Thanks,
Written on: 9/11/2012
I just wanted to report to you that so far My experience with Shoppers has
been first class plus. The young lady ((Sophia) who helped me with the gas
log purchase was very friendly and professional. She really knew her stuff
and was extremely helpful. You are fortunate to have people like Sophia
handling customers for you. Thank you also for the quick order follow up. I
suspect if we are happy with this product that we will be customers again.
SINCERELY,
Written on: 9/07/2012
In my 25 year career with Owens Corning, I have been a quality professional for at least half off and on. Business grows and dies based on perceived quality and service.
You are definitely an asset to your company, I will continue to use my grill and recommend your company to my friends when they are considering upgrading their outdoor equipment.
Yes, you may forward this on to your superiors. This was an unsolicited response on my part.
Regards
Written on: 9/06/2012
Tracy
Your team is the best....I did in fact go in and see the same thing, I must have been trying it too soon.
I want to thank you for the prompt and clear response, it is a breath of fresh air.....
Regards
Written on: 8/31/2012
No worries...hope you are safe on high grounds. This has been a great shopping experience and I'll be sure to refer you to others.
Best
Written on: 8/31/2012
Thanks Elizabeth your service has been great you have a good weekend
Paul
Written on: 8/28/2012
Excellent service! Communication is key. I'm in no rush
Best Regards
Written on: 8/27/2012
Thanks so much, Rochelle. Really great customer service!
Jay
Written on: 8/24/2012
That is great news. Your customer service is very impressive. The responsiveness, follow-through and professionalism is among the best I've dealt with. Please pass along to your manager and I'll be sure to post my feedback.
Have a great day,
Written on: 8/23/2012
Erika, thank you so much! Excellent customer service!
Written on: 8/20/2012
Thanks, Rochelle.
Super customer service!
Where can I write a kudos/praise report?
You definitely deserve one!
Thank you!
Written on: 8/20/2012
Sophia was very helpful and sounds like an asset to your company. She made my purchase enjoyable!
Thanks,
Written on: 8/17/2012
Thank you Rochelle. I appreciate the great customer service! Have a great day!
Bettye
Written on: 8/16/2012
Sophia was Very helpful in assistance to my needs. I felt a great understanding on my purchase with her knowledge ,She was a pleasure to work with.
Thank you
Written on: 8/15/2012
Thanks,,, you do a great job of customer service!!!
Written on: 8/10/2012
This is my second order with shoppers choice (BBQ GUYS) and both times have been great experiences. Friendly,knowledgeable and easily understood customer reps have me recommending this site to my friends.
Thank you
Written on: 8/10/2012
Thanks Sophia
You were very helpful and assured me in reaching the right choices!! I did enjoy working with BBQ guys and would order again!
Written on: 8/09/2012
Hi Erika
Hey, great speaking with you too, you were a great help, and without you, I would have surely bought some place else.
Thanks again.
Written on: 8/08/2012
Hi Erika
You are awesome! I didn't expect a replacement, just info on how to fix what we had, but I know that sometimes it's
easier (an oftentimes cheaper) to replace something than it is to try and figure out how to fix it. However it happened,
I really do appreciate your staying on this and following it through - great customer service!
Thanks,
Written on: 8/08/2012
Your service has been outstanding.
Thank you for your help and fast response time. You all deserve a raise and tell your boss I said so.
I will definately use and recommend you in the future.
Thank you,
Written on: 8/04/2012
ShoppersChoice.com Hi,
I just wanted to let you know we received our order. I was really happy with ordering from your company. Thank you for being honest about the length of time
and shipment delivery. It arrived in great shape, and when you promised. Assembly was easy. I am very pleased with the quality of the deck box material. It is
great on our patio/poolside. I hope it will wear well. It is not in direct sunlight...we'll see.
Just one "but"....why do you offer a cushion with ties that don’t attach to anything?
Thanks,
Written on: 8/04/2012
Thank you so much, Rochelle. Excellent customer service!
Cheryl
Written on: 8/02/2012
Thanks for checking on it for me. I appreciate the great service and I know you are beholden to them.
Jaques
Written on: 8/01/2012
Amanda,
Great note, good customer service - thanks. Assumption is correct,
apologies for the confusion.
Written on: 7/31/2012
You're great, Elizabeth. Surgery's behind me now so I'll have time to write that good recommendation for you. The grill's fabulous and the service even better! --John
Written on: 7/31/2012
Sarah...thank you. I appreciate your attention to this and your keeping me up-to-date. You and your customer service team have been very conscientious.
Kathy
Written on: 7/31/2012
Lauren,
I want to thank you for the great customer service you provided for me concerning my order #N215XXXXXX.
Each person I spoke with by phone during this cancellation process were very curtious and helpful.
Not all companies are this easy to work with and I will spread the word about the top notch service I received from your business!
Sincerely,
Written on: 7/30/2012
Joy,
Thank you! You were a big help :)
Written on: 7/28/2012
I just want to emphasize my feelings about your sales associate Erika. I am not sure if I have sufficient words in my vocabulary to express my sincere appreciation of just how good she is.
I talked with or visited about 10 vendors (California, NJ, Tenn, Ky) concerning my outdoor kitchen. In truth, most had about the same equipment and prices, but none had this pleasant young lady. Her genuine ability and overall demeanor caused me to buy everything from you, and will precipitate my continued support and business.
I want you to understand explicitly that the defining reason for my business with you was and will be because of her. I am sure you recognize that you have a gem. Just wanted you to know how good she is.
Written on: 7/28/2012
thanks elizabeth its all good and your assistance has been tremendous...its the reason why i will return to shopperschoice...thanks again
Written on: 7/27/2012
Awesome, thanks Heather. You rock!! Have a great day.
Cheers,
Written on: 7/24/2012
Tracy,
The range came in yesterday. You are right, it is very nice. My wife and
family love it!
thanks again for all the help.
Written on: 7/22/2012
Erika,
Thanks so much for all your help. The table leg came last week and my husband put it on this weekend. It's perfect. Thanks again!
I LOVE my new tables and hope to do more business with your company in the future!!!
Written on: 7/21/2012
Hi Lauren
Just a quick note to thank you for shepherding our order all the way through to delivery. It has arrived - we've put it together - and it's just wonderful!
I'll certainly be a return customer - and that wouldn't have happened without your great customer service.
Best wishes,
Written on: 7/20/2012
Rochelle,Thanks again. I completed a rating at ResellerRatings. I did not click on the
box that asked if the retailer wanted me to do the review since I was going to do one anyway ... and it still would have been 5 stars out of 5.
Oh yes,the Platinum Bright Embers arrived today and even though we are in the middle of July with temperatures in the high 90's my wife and I lit
the Peterson Real Fyre gas logs and they looked beautiful! We had gas logs in our previous house (which we purchased new) and they were wimpy
compared with the ones we purchased through ShoppersChoice/Gaslogguys. The Real Fyre logs and Platinum Brights look so great we drew back the
chainmail curtains to show off the logs and plan to have the fireplace lit for dinner parties we have planned for July and August! One more thing.
As I said earlier, who ever packed our order did a GREAT job, probably not quite enough to get araise in salary but certainly enough to have a customer
tell you it was a great job of packing and they deserve a pat on the back. Our thanks to everyone who assisted with this purchase and fulfillment.
Written on: 7/20/2012
Hi Kristin,
Yes, when I got home tonight the package was gone and on it's way back to you folks. Again thanks for all your help and I
am sure I will order something from you folks in the future. As I said in one of my previous e-mail the customer service
you displayed in this situation was exemplary and I certainly appreciate all that you have done. Also, thanks for giving
me the name and address so I can write to Mr. Tisdale.
Sincerely,
Written on: 7/19/2012
Dear Erika,
Thank you so much for your quick service in forwarding to me the foot peg for my bistro set.
It is greatly appreciated.
Sincerely,
Written on: 7/18/2012
Thank you Rochelle for your excellent customer service !
Written on: 7/16/2012
Erika
You are awesome!!!!!!!!!!!!! Thank you so much! You have been so patient
and great to work with. Once again I appreciate your help!
Written on: 7/13/2012
Thank you......the service has been great.
Written on: 7/11/2012
Ericka,
Thanks so much for your response! I'll be waiting to hear from you. Despite the length of time the tables were on back-order,
you and your customer service department have been EXCELLENT thru out the process. I cannot say enough about the service I have received!
Thanks SO much!
Written on: 7/11/2012
Works well. Thank you for great service.
Written on: 7/11/2012
Thanks again for all of your help Rochelle! You've been wonderful helping me get the BBQ into working shape. Hope you're surviving the heat wave, and have a great week.
Written on: 7/10/2012
Hi Erika,
Thank you for taking care of this. My husband and I were very pleased with the prompt service we received from both you and Darlee.
Unfortunately the new burner doesn't always light immediately. It can take several tries. As long as the flame stays on once it's lit, we're happy.
We are looking forward to sharing our new table with our friends this weekend.
Thank again,
Written on: 7/10/2012
Rochelle,
It's good to see that there is still companies out there with excellent
customer service.
Thank You,
Written on: 7/09/2012
Thank you so much for the good service and follow up.
I appreciate your common sense attitude and will continue ordering from your
company.
Written on: 7/09/2012
Dear Sir,
Very rarely do I find the time or inspiration to write a letter praising an individual for their excellent
customer service, but Erika is this rare exception. Erika deserves honorable recognition for her attention
to detail, the promptness of her reply, her patience and diligence in listening to my concerns and following
through. As a senior physician in a large medical practice, I was extremely impressed with Erika's ability
to speak with me, explain the policies of your company in a way that left me very satisfied and happy with the
product I purchased. Erika is an excellent spokesperson and advocate for your company, and at Erika's suggestions,
I will make certain to give your company the highest ratings on www.resellerratings.com. I do hope you give Erika
praise and recognition for the outstanding customer service she provides. Too often, we hear complaints from
clients and patients alike, but Erika deserves all the accolades of an individual who is clearly dedicated to
your company and to the customers she serves.
Respectfully,
Written on: 7/03/2012
Thanks so much! I really appreciate the assistance and continued updates on the shipping status. Your group definitely goes above and beyond in client service.
Best,
Written on: 6/30/2012
Hi Rochelle : Thanks for quick response, one of my friend was able to help me with this. The size was OK, I did not know how to fit it in. many thanks for your willingness to exchange it for me, appreciate it and keep up the good work at "ShoppersChoice.com". You will be my favorite place to shop now.
Thanks again,
Written on: 6/26/2012
Thank you Rochelle - you have been more than helpful - no party plans for a while so umbrella stand delay will be fine.
Sorry could not answer your call, busy trying to hit the ball on the golf course - that one was OK but next one lousy!!!!
Thanks for your help.
Written on: 6/25/2012
Thank you for refunding. I am very grateful and will be shopping with you
in the very near future! I will also recommend you to my friends
Written on: 6/21/2012
Joy,
Thanks so much for the info. I'd like to thank you personally as well, for the
outstanding customer service you've provided throughout this transaction. In
spite of the difficulties with regard to backordered items, I am very pleased
with ShoppersChoice.com, and would certainly recommend you as a source for quality
outdoor products.
Thanks again,
Written on: 6/20/2012
Hello Erika,
Yes the cover received is correct, thanks for your persistance, I
appreciate your help.
Written on: 6/20/2012
Lauren,
Thank you for the great customer service!
Written on: 6/19/2012
Dear Customer Service,
I would like to thank you for keeping me up to date on the prompt reaction to my request based on the products availability. I look forward to future shopping with you because of your customer service policies.
Written on: 6/15/2012
Tracey,
Thank you so much for your call today informing me that the item I
ordered ( a portable AC unit) was not available.
As this was a gift, I appreciate the update and especially appreciate
the super service from Tracey, who was able to locate another model,
confirm its availability and adjust my order.
I found your web site in a Google search after the product was
unavailable from another site. It was my first time, but it will not be
my last. I appreciate the service and the care with which you treat
your customers!
Written on: 6/14/2012
Elizabeth,
Yes, I received the new ice maker two days ago. Thank you soooo very
much for all of your help. Without your persistance with the company I
know I would not have a replacement machine. Thank you again! I have
not tried machine yet, but will this weekend. Take care and have a
great weekend! Your the best!!! :)
Sincerely,
Written on: 6/14/2012
Marc,
Just ordered three grills through Tracy. She is fantastic! There was too much product available,
and she helped me find the right one for my specific usage, budget, etc. She also finds answers to
questions that are not readily available on the Shoppers Choice site. Without her help I would have
wandered around your site, and probably moved on to others. She's knowledgable, patient and decisive.
Great hire! Definitely a "Real Person Amazing Service"
Written on: 6/14/2012
Erika,
Thanks Erika. Appreciate all of the help and assistance. And I did received the credit from Amazon via email.
Written on: 6/13/2012
ShoppersChoice.com,
You guys are amazing! I already got the ups tracking number
will definitely come back next time I need something!
thanks
Written on: 6/13/2012
Jeremy,
ShoppersChoice.com Hi ............ I have been dealing with Jeremy, through several issues regarding my order of 6 items from the BBQGuys.com
Jeremy has been very - prompt - courteous - polite - and knowledgeable about each and every aspect of this transaction.
Jeremy ------ Thank - You for making this painless ------ GREAT JOB !!
Regards
Written on: 6/12/2012
Sarah,
Sarah, great outstanding customer service. Thanks please keep me updated.
Written on: 6/12/2012
Elizabeth,
Elizabeth, I am very sorry I didn't get back to you sooner, the grill works awesome and my friends want the same one, even more after I told them about the incredible customer service, Thanks again for being there!
Written on: 6/12/2012
Heather,
Hi Heather! I just completed the online survey...I think you'll be pleased with my comments and review of ShoppersChoice.com!
I'm leaving to go out of town tonight, but my husband will be here, so if your check arrives while I'm gone, he'll be here to receive it.
Other than the chip in the glass top...we absolutely love our tables! Thanks again for your great customer service! I wouldn't hesitate to shop with your company again!
Written on: 6/12/2012
Erin,
Erin, Thanks very much for your responsiveness, professionalism, and attention to this matter. I will confirm the receipt of the replacement cover with you.
Regards,
Written on: 6/9/2012
Erin,
Erin, I want you to know that I really appreciate the way took care of this. I'm sorry that I was so
upset over a grill. Sometimes I forget that there are some real problems in the world. Again Erin I
want to compliment you on your professionalism in handling this. I owned my own business for 27 yrs.
and I must say that your Customer Service has been great and I will highly recommend Shoppers Choice.
Keep up the great work girl I hope your employer has some kind of an idea of the great job you do for
them!!!!!
Thank you very much,
Written on: 6/6/2012
Elizabeth,
The shipping company came to p/u the mantle yesterday as scheduled . Again, I want to thank you and the other ShoppersChoice staff for all the effort you
put into customer service and satisfaction. Even w/ the mishaps along the way I have been very impressed
(especially w/ you!!!!) and will definitely shop w/o hesitation knowing ShoppersChoice.com is an extraordinary company that truly cares about the consumer. THANKS!!!!
Written on: 6/6/2012
Elizabeth,
Thank you so much for your help and professionalism.
Written on: 6/6/2012
Erika,
Wow, such great customer service! I love information updates! You might be my new favorite place to shop! Thank you very much!
Written on: 6/5/2012
Erika,
Thank you soooo very much! This is perfect timing for me. I purchased these for my covered pation for a party I will be hosting this very weekend! Thank you for your professionalism in updating me periodically on the status of my order. It is sincerely appreciated!
Respectfully,
Written on: 5/25/2012
Erika,
Again thanks for all your help.
Is there a survey or a e-mail address for excellent customer service I can send out on your behalf? If so can you e-mail it to me, I really did appreciate the time and effort you put into helping him..
Thanks
Written on: 5/25/2012
Erin,
Thanks Erin you have provided such great service.
Written on: 5/25/2012
Marc,
Thank you for you concern and for keeping tabs on us. We will certainly stay in touch and will let you know if this unit is functioning properly or if there are any problems.
Thank you to the entire Customer Service staff at Shoppers' Choice for your excellent and attentive service. We truly appreciate the level of service you have provided.
Thank you for your help!
Written on: 5/24/2012
Kristin,
Thank you for you concern and for keeping tabs on us. We will certainly stay in touch and will let you know if this unit is functioning properly or if there are any problems.
Thank you to the entire Customer Service staff at Shoppers' Choice for your excellent and attentive service. We truly appreciate the level of service you have provided.
Written on: 5/24/2012
Lauren,
Thank you very much! I appreciate both of your emails - it's nice to have such personal and prompt customer service.
Written on: 5/09/2012
Sara,
The caps were received and they are a BIG HIT!
Thank you so much for your hard work.
Written on: 5/06/2012
Elizabeth,
I just wanted to say thank you for taking the time to help with my issues with the first BBQ grill that I purchased. You were so helpful and
got me a new replacement grille right away. I really appreciate the special customer service attention that you gave me. Thank you again for your quick response.
Sincerely,
Written on: 5/04/2012
Tracy,
Thank you very much..... you are a splenid customer service person.
Written on: 4/29/2012
Marc,
In this day and age, the consumer does not always get the service that they expect from a product or a
company. And when we don't, we will find the time to complain. But letters or calls or e-mails about
exceptional service always gets put the bottom of our to-do list, until enough time passes that we forget
about it. I am NOT that consumer. Prior to retiring about 2 years ago, I had a 42 year career in Retail
Management, 27 years as a Store Manager for Sears, Roebuck and Co. and 16 years as a Field Manager for
PETSMART. During all those years, I would always look for associates who would treat our customers with
care, consideration and honesty. You have that associate in William.
Last fall, William contacted me concerning an open order. I had purchased an outdoor heater in November so that we could extend the seasonal
use of our deck. William asked if I was ready to place the order, but I explained that I wanted to try the
heater out before making the additional purchase. He understood, and contacted me again in the spring to see
if I was pleased with the one heater, and ready to buy then two additional units. It was several weeks before
I realized that the heater was not satisfactory. It just didn't live up to the description that it would heat
a 5 x 5 foot area. So I asked William if I could return it for credit. That is where his REAL customer service
skills came to the test!
We had e-mails going back and forth for several weeks, trying to locate an order by order
number, date of purchase, address, zip code, model number and serial number. I was sure that I had purchased it
from you. After all, William and I had talked about the additional heater order. He was so helpful and understanding,
even to the point of contacting the manufacturer to find out who I purchased it from, based on the serial number.
He never, ever said that he was stumped, and that I must have bought it elsewhere. I know that he thought it,
but he never even suggested that he couldn't or wouldn't help me. If you have any kind of associate recognition
program, William should get the year's award.
He reminds me of the story that I always told about Joe Gerard,
who was the number one cars salesman in the world. He would say, "I want to sell you a lemon. Because that is
when I can really show you what I can do for you." Joe Gerard was the king of customer service. He would contact
his customers months after they drove out of the showroom, to make sure that they were happy with their car. He
would send birthday cards and Christmas cards. His customers knew that he was there for them. And he was rewarded
with their business, time and time again, and the business of their friends.
Marc, congratulations on having William on your team. He is an asset to the company.
He is a direct reflection on you. Great job! You have my business.
Sincerely,
Written on: 4/28/2012
Rochelle,
Received the grill cover yesterday. It's great. Have to tell you how pleased I am with your service. Thank you.
Written on: 4/07/2012
Good day,
Vincent with XXXXXX XXXX XXXXX here. I wanted to write to
you and let you know that we, (Rodney, owner and myself) appreciate
your Company and Sales/Service Staff very much. I am in Customer Service
and Sales at XXXXXX XXXX XXXXX in TX. We have been in business
for 20 years, and for three years we have been in the Outdoor Living / Kitchen
business. I had a customer that needed repair parts and they were not available
from my Vendor, so I called and spoke with one of your friendly, knowledgeable
team members and was able to take care of my Customer. On another occasion I had a
Customer call and tell me that one of your representatives gave her our phone number
and suggested that she call us. In a world of cut-throat, back stabbing business
practices, you guys are an excellent example of a company that truly puts it's
customers first. I Will continue to do business with your company and I have always
given your phone number and websites to my customers, if I cannot provide a product
or service to a customer I will still take care to see that they are taken care of
by friendly and knowledgeable professionals.
Thank you very much,
Written on: 4/06/2012
Sara,
Just wanted to let you know that we just received our jackets and they look fantastic!
Thanks so much for embroidering our logo, we are very appreciative.
Written on: 4/02/2012
Tracy,
I just want to say thank you for your excelent customer service. I appreciated the e-mail updates and you guys even called and left me a voice mail
regarding the status of my order. This is really exceptional and I wanted to pay the complement.
Thanks again! Have a great day,
Written on: 3/30/2012
Erika,
We are good. Thanks for your follow up. Tremendous customer support. I will
recommend you highly and definitely use ShoppersChoice.com again
Written on: 3/29/2012
Joy,
Thanks for the update, Joy! I can't wait to see all my beautiful new pieces. I must say, I am relieved that the order will come complete.
Thank you for your time. All of you at shoppers choice have been wonderful.
Sincerely,
Written on: 3/22/2012
William,
We've assembled all of the Darlee patio furniture and it is absolutely awesome. Great quality and well-built. They packaged everything extremely well.
Thanks to you and Chris for making this an easy and worry-free transaction
Written on: 3/21/2012
Chandra,
This is Stephanie; I recently placed an order with your company
and wanted to take some time to thank the staff at ShoppersChoice.com for doing
a great job. I received phone calls and email updates from Joy (who
was very professional and honest.) I really appreciated Joy and
customer service for quickly responding to my emails. I had a very
pleasant experience with your company.
Thanks again,
Written on: 3/16/2012
William,
I just wanted to take a moment to highlight the fantastic
customer service from one of your representatives, William. I had been
tossing over purchasing a Horizon Backyard 16 smoker since the shipping
was almost half the cost. He helped me feel confident in my purchase by
beating other competitors shipping prices making me feel not so
overwhelmed. He had been very patient throughout the process and all my
concerns and questions.
Thank you very much for your great customer
service and I am most anxious for this 650lb beast!
Written on: 3/13/2012
ROCHELLE,
THANKS SO MUCH FOR ALL YOU'VE DONE.
PERFECT CUSTOMER SERVICE !!!
YOU GUYS ARE GREAT !
Written on: 3/08/2012
Chandra
I am sending this review to acknowledge all of the wonderful assistance
that I have received ,over the last week. I had ordered an outdoor table
and chairs, and unfortunately when they were delivered, the four chairs
did not match the table. I immediately called the customer service
number, that I was given, at the time I placed my order. The rep that I
spoke with informed me that someone would be getting back to me shortly,
with detailed info regarding a return/pick-up and re-ordering of chairs.
To my complete surprise, a customer rep, whose name is Elizabeth, called
me within a very brief window of time. I explained to her the complete
mix up when ordering the chairs, as I was unaware of a "drop down" for
chair selection, reason being that I was ordering a 5 piece set, not 5
individual pieces. I expressed my concerns over the dilemma and
Elizabeth reassured me that she would handle everything. This would
include a set up for return shipping and a reorder of the 4 chairs that
I wanted. Elizabeth has gone completely out of her way to assist me
during this time. Her level of energy and her tireless efforts, in
resolving this issue, has been nothing short of spectacular!!! Each time
I spoke with her, she was calling to update me on the resolution
process. Every customer service rep that I have interacted with at
Shoppers Choice has been extremely kind and helpful. Customer Service is
an area of business that most of us, as customers, do not want to deal
with. Having said that, the team at Shoppers Choice is truly
outstanding!!! I thank everyone at Shoppers Choice for all of your help.
Most Sincerely
Written on: 3/07/2012
Kristin,
I just want to let everyone know at customer service how much I appreciate
the professional and friendly attitude with what was not your fault of a
defective table and look forward to doing more business with you thanks
Written on: 3/05/2012
Elizabeth,
Yes, I listened to your voice message, when we got home this evening. Thank you so much for all of your help! I only wish that there were more people friendly folks, like you, out there, helping customers like myself.
I feel very fortunate that I am in your hands! If I miss your call again, tomorrow, I will call you back. Again, many thanks.
Sincerely,
Written on: 3/01/2012
William,
Thank you again for your patience and dedication. You definitely were a factor in the decision
to make this purchase with your company. I truly appreciate all of your help.
Mahalo
Written on: 2/29/2012
Erika,
Thanks. And thank you very much for the excellent support.
We will be sure to recommend you and use your services for new purchases in
the future.
Written on: 2/26/2012
Erika,
The grill is all set up and apparently working. I think that you can close this complaint. I will keep your
info in case (I hope not) something comes up again
I am going to miss you, Erika.
Please let me know if you ever need a letter of recommendation, you are a treasure that your company should appreciate
and never let go. Even if you aren't planning on making a move now, if you would like a letter for your file
or your future, let me know and I will happily write one.
Best ever,
Written on: 2/17/2012
Chandra,
I would like to take a moment to recognize your company and specifically one of your employees.
I placed an order thru Amazon for 6 ea outdoor bar stools (approx. 9:30am 16 Feb, 2012) only to later that day (2:30 pm) find that they offered a table my wife and I were also looking for. I attempted to adjust the original order in which their system told me was too late to modify, so I placed a second order for the table. The first order had no shipping fees but the second one did. I assumed it was because of the price difference. I sent a email to the seller (ShoppersChoice.com) thru Amazon to see if the orders could be combined and questioned the shipping fee difference. When I arrived home that evening (approx. 6 pm. there was a voicemail on my answering machine from a Mr. William of ShoppersChoice.com requesting a return call (in which I promptly responded).
Mr. William was calling to address the concerns in my e-mail. He combined the orders, eliminated all shipping charges, went on to verify item availability, looked into reduction of the original prices and adjust the order accordingly. The result of his persistence to customer satisfaction not only saved me approx. $600.00 but has gained the respect and future business of my wife and I.
The most remarkable aspect I noticed with Mr. William was his warm and understanding attitude to a new customer (that I must admit is not a very savvy online shopper, to say the least). He walked me thru everything I had to do and was very understanding when my Debit card was denied. I called my bank this morning 17 Feb, 2012 and had them increase the daily limit to cover this purchase (in which Mr. William had pointed out yesterday was the most probable cause for the declination) I promptly called Mr. William to have him run the debit thru once more.
Now, I'm pretty sure that this customer assistance process took much longer than the average purchase assistance should have, given all that had transpired (no fault on your end) however, thru true diligence Mr. William was not only able to secure this purchase for your company but teach an old dog (me) a new game (online shopping 101 if you will).
One last point I would like to make about Mr. William. While we were speaking on the phone, he was straightening out the mess I had created, the time (waiting for the computer to respond) gave us an opportunity to converse. Mr. William was walking me thru your Shopperschoice.com site along the way pointing out not only the many product lines your company offers but the commitment of your company to stand by those product warranties and secure shipments.
Even though I have yet to receive the products ordered from your company I have a heartfelt confidence that everything will be just fine (thanks to the customer commitment and warranty explanation explained by Mr. William). It was very apparent that he thoroughly understands online shopping, your company policies and products but more importantly how to close the deal by making the customer feel at ease with the process (no matter how unfamiliar they are with it).
It was a true pleasure to work with Mr. William on this purchase.
Written on: 2/16/2012
Rochelle,
Your message did the trick. Problem resolved.
ShoppersChoice.com works its magic once again.
You're my first choice for quality, price,
and the very best with customer assistance.
Thanks so much.
Written on: 2/12/2012
Jeannelle,
Thank you so much! You have great customer service! I'll definitely
tell my friends about your company!
Thanks again,
Written on: 2/3/2012
Rochelle,
I successfully printed the return label and will take the parcel to UPS
tomorrow. I received the correct replacement unit and installed the log set
without further incident. It's beautiful! Thanks to you, Heather and others in
customer service I am very very pleased with the support I have received from
ShoppersChoice.com!
Thanks very much for your help,
Written on: 1/31/2012
Erika,
I want to thank you for your great customer service. You went out of your way to keep me informed regarding my return. The new pots are far superior and I will enjoy them for years.
Thanks so much (and please tell your supervisors they can contact me if they need feedback on your great service),
Written on: 1/24/2012
Rochelle,
Thanks for the follow-up email. As you predicted, the transformer arrived
today. I very much appreciate your help. I'm very impressed with your
professionalism and that of your company.
Kind regards,
Written on: 1/24/2012
Marc,
I trust you are well. I'd like to call out Chris for his amazing customer service over the past several months with me.
In a word, he has been spectacular. We began months ago with a barbeque inquiry, it became an exploration of an entire island,
and finally ended with a bbq and power burner purchase with accessories. Throughout the process, he was incredibly forthcoming
and helpful. When he didn't know an answer, he sought the correct answer from his support team and came back to me with the
answer in record time. He has repeatedly out done himself and I wanted to be sure someone else in the organization knew how
impressed and happy I have been.
Thanks,
Written on: 1/16/2012
Kristin,
Wow again awesome! I will recommend you guys always, I am very impressed :-)
Written on: 1/12/2012
Tracy,
We ended up getting the lower model locally. Anyway, I wanted to say that despite the fact that Shoppers Choice was unable to deliver on the dryer,
the service that I received from you and the other folks that I talked with on your team was absolutely first rate. I would definitely
consider Shoppers Choice for future purchases based upon the courtesy and professionalism that you and your co-workers delivered.
You should forward this e-mail on to your supervisor so that he or she knows what a great job you are doing.
Thanks again for all of your help.
Written on: 1/05/2012
Marc,
I recently purchased a grill from BBQGuys.com that was missing a part, a propane orifice.
I called the manufacturer, and received as bad a customer service experience as I have ever received.
I then called Shopper's Choice and spoke with Rochelle and subsequently had the very best customer service I have ever experienced.
She went out of her way to find the missing part and shipped it to me via overnight delivery. She frequently called me with status updates.
In all fairness, she is truly outstanding and I would be proud for her to be the contact point between the public and my own small business.
You are lucky to have her on staff.
I thought you should know of my experience.
Written on: 12/29/2011
Erika,
Thank you for quick, uncomplicated customer service. Your response was
unprecedented!
Written on: 12/20/2011
William,
I swear you all have the best customer service on the web, thanks
Written on: 12/19/2011
Rochelle,
Many thanks!! You continue to offer magnicent service and I look forward to continuing business with Shoppers Choice.
Merry Christmas!
Written on: 12/15/2011
Marc,
Hello. Thank you for your message. I did receive the appliance order
in good condition.
I very much appreciate the responsiveness and courtesy of your customer
service representative, Chris. The entire process has been an excellent
one. Please register my extended warranty. Thank you.
Written on: 12/13/2011
Sara and Chris,
I had ordered the hat (a Christmas gift) with an embroidered decoration,
but Sarah (sp?) apparently noted the design would not work well on the
dark colored cap. For some reason I did not receive her e-mails, which I
understand included images of the cap, but she followed up with a call
(and voicemail) to my house. I wasn't able to reach her when I called
back, but the gentleman I spoke with knew Sarah, understood the concern
she was raising, and helped me change the order to a better design.
It was a pleasant, personal conversation with someone who knew what he
was talking about (as Sarah obviously did) and genuinely wanted to help.
We discussed it briefly and I made a decision. It sounds simple, but a
straightforward, competent, friendly discussion with a vendor is a rare
thing in the world of centralized call-center customer service, and I
came away not just pleased, but impressed and sort of amazed.
Thank you.
Written on: 11/16/2011
Rochelle,
The hinges arrived already; 15 minutes to install and adjust. And they are Blum hinges, undisputedly the best in the world! End to end this has been a hassle-free experience,
exactly as it's supposed to be. Our thanks to all the folks at BBQGuys.com and Shoppers Choice who made it happen. Great customer service!
Written on: 11/11/2011
Jeannelle and Sara,
Thank you for your response confirming receipt of my order and my e-mail to Sara.
I truly appreciate your excellent customer service and Sara's willingness to accommodate my request!! Thank you again...
Written on: 11/10/2011
Kristin
Very good. I must compliment you on how you are handling this situation.
Most suppliers these days seem to be difficult, but not you. Thanks and I
look forward to receiving the replacement.
Written on: 11/9/2011
Thank you Kristin. You have great customer service. I will recommend your company to anyone I know.
Cata
Written on: 11/2/2011
ROCHELLE
THANK YOU.
I RECEIVED THE NEW LOCK AND IT LOOKS LIKE THEY CHANGED IT FOR THE BETTER.
HOPE THE OTHER ITEMS HAVE THE SAME IMPROVEMENTS.
I'M IMPRESSED WITH YOUR CUSTOMER SERVICE. ESPECIALLY SINCE IT'S BEEN OVER A
YEAR SINCE I ORDERED THE PRODUCT.
THANKS AGAIN,
Written on: 11/1/2011
ShoppersChoice.com
You guys are great.
Good prices and fantastic service...
I will be buying lots more from you....
You just can't beat cast iron and if it ain't Lodge Cast Iron.....well, there you go.......
Written on: 10/31/2011
Kristin:
Thanks for your follow-up. Yes, I have installed the orifices and the bbq
now works great! Thank you and your team again for your great customer
service. I'll be using Shopperschoice again!
Written on: 10/27/2011
Marc,
We are building an outdoor kitchen.
I wanted to report to you that you have a wonderful employee in Chris. I was trying to order through the website but had some
questions so, I was lucky enough to speak to Chris when I called customer service. He was so patient and had such a great attitude.
He told me that the different things I was ordering did not match. I would have been so upset if I had sent the order and when they were delivered, realizing that they didn't match.
He also told me about needing vents. He said that if we had any questions about building the outdoor kitchen that we could contact him. When I have called other customer services,
they seem to want to get rid of you as soon as possible. He is a great ambassador for your company and I hope he will be acknowledged for being such a good man who has
really "bought into" what your company is all about.
Sincerely,
Written on: 10/26/2011
Marc,
Thanks for the follow up again. As usual, you guys are amazing at providing great customer service along with great prices.
Really appreciate your help in getting this resolved.
Regards,
Written on: 10/26/2011
Rochelle,
Your making up for the problems with your professional attitude and
customer service! You should forward this to your boss or send me his email.
Sincerely,
Written on: 10/17/2011
Tracy,
Just wanted to thank
you for the WONDERFUL customer service you guys provide! And if I run into
any trouble, I'll follow the instructions in the follow-up email I received
today. Again, thanks so much, I WILL definitely be shopping ShoppersChoice.com
again and I'll tell my friends about you as well.
Sincerely,
Written on: 10/13/2011
Kristin,
This has been a easy transaction. I will look to your company for additional orders.
Thank you for your excellent customer service. I am sorry we could not use this product.
Sincerely,
Written on: 10/07/2011
William,
I want to thank you again for working so hard to get me the gun before my sons birthday.
I will make sure to leave a good review and will definitely come back & recommend you to others.
Cheers,
Written on: 10/06/2011
Jeanelle,
Thanks so much, you guys are the best!
Written on: 10/04/2011
Marc,
Im a buyer for a 102+ year old consumer electronics & appliance retailer here up on the north east.
Coming from the retail world I just wanted to let you know that I had an extremely positive experience with your company and really blown away by the level of customer service that I received. I worked with Heather & Rochelle and they were extremely prompt to attend to my requests and the follow up that they provided was world class.
We have always said in our company tongue in cheek that we wished every customer had a problem that way they would see how good we are in fixing it for them and your company is no exception.
If I ever end up moving south and find myself looking for work its companies like yours that I would enjoy representing the most. You had true customer service before, during and after the sale!
Cheers and good luck with your new retail brick and mortar location.
Written on: 09/28/2011
Kristin,
Thank you for letting me know. I will definitely donate it to a family in need.
This was my first time purchasing anything from ShoppersChoice and the whole experience definitely exceeded my expectations! The ordering was easy, the shipping quick and the customer service response when I called regarding the problem with the product superb.
Thanks to you and the entire team. I'll definitely be shopping here again!
Written on: 09/27/2011
William,
Dryer arrived yesterday, on time and looks perfect! Thanks! Attached is my Thank You letter and I'm mailing the original to you--hopefully, I'll get it in the box today. Thank you for everything!
Dear William,
Please accept this Letter of Commendation as a well-deserved Thank You for outstanding Customer Service performed by you on behalf of your Company.
On August 12, 2011, I ordered a Haier Washer and Dryer to be delivered to my address for one of the condominiums I manage. I placed the order with Rochelle via the telephone and shortly afterwards received an e-mail from you confirming my order and offering your assistance from delivery to receipt. You told me you were my representative from then to the time I became a Happy Customer!
Several days later, you reported via e-mail that the washer was on backorder and the dryer was in stock, ready for shipment. I called you and thanked you for the information. Many e-mails and phone calls ensued from then until yesterday, when I took receipt of the dryer. You e-mailed me with updates every Friday, in detail, about the washer, then researched and offered a replacement machine. However, I finally decided to cancel the washer order and requested a refund of the money.
You were very gracious, apologized for the delay due to the washer backorder, and told me you requested my refund, which I should receive in 5-10 days, given the mails.
Your employers are to be congratulated for employing such an outstanding Customer Service Representative. Your dedication to me as a customer is deeply appreciated and enabled me to handle my reports to my owner and tenant in a professional and detailed manner.
Written on: 09/23/2011
Erika,
I received the fryer earlier this week. Thanks again!
I appreciate your outstanding customer support and will always look to
ShoppersChoice before purchasing any product. And of course, I will
specifically ask for you if you do not mind. [?]
Thank you again for your diligence, patience and wonderful service. ShoppersChoice is fortunate to have someone like you as part of their team.
As an owner of several businesses, I know how difficult it is to find
outstanding people.
Thanks again and have a wonderful weekend!
Written on: 09/22/2011
Rochelle,
We received our new grill cover yesterday, and are very happy with it.
Thanks again for your help and persistence in getting us a replacement.
In this day and age, it is unusual to receive such excellent customer
service, and we're truly greatful for all of your efforts.
Written on: 09/22/2011
Rochelle,
I got your voicemail. Yes, the regulator did arrive. I'm having it installed on
Monday. I will save the box and the old regulator for return shipment.
Thanks so much for all your work on this. You are BEST customer service
agent I have ever had for something I purchased on the internet. You rock!
Written on: 09/20/2011
Sara,
I just wanted to thank you for such a quick turn around and working with me on the embroidery. I just appreciate the customer service and the quick responses and I have 12 7-year old girls who are just going to be thrilled with these visors. Truly appreciate your efforts! It is so nice to place an order on the internet, and be able to have personal contact as well, this is not something you find too often!
Written on: 09/19/2011
Jeanelle,
Thank you so much to your team and the WONDERFUL communication and customer
service you guys have offered my team!!!! Really appreciate all the help!
Written on: 09/19/2011
Erika,
You've been so helpful...I can't thank you enough for the commitment
to excellent customer servive that you have shown me...you can bet that I
will refer my friends and family to Shopper's Choice...and I am looking
forward to visting your showroom on Coursey when it is up and running.
Written on: 09/15/2011
Kristin,
Thank you all for getting us a replacement drawer as quickly as you did. We truly appreciate your customer service.
Written on: 09/08/2011
Marc,
I wanted to send you a note about my experience dealing with one of your employees, Kristen. I am now retired but used to be a bank executive over sales at one of the largest banks managing 1800 employees. I have seen both the best and worse service. CKristen is a rare find. She amazed me with her knowledge, recommendations and willingness to provide me the best products and pricing to fit my needs. She listened to what my project entailed and then provided me several alternatives. Kristen provided suggestions and recommendations that I had not thought of before and helped me maneuver through the areas that I unaware of.
Since June I have been attempting to build a firepit and stone decking at my oceanfront house, I needed to ensure the products would be able to handle the weather and to understand what I would need to complete the job. My contractor knew how to build the deck and pit only. I had been working with a sales person at the local gas company that did not return calls, could not provide alternatives and appeared to be incompetent. The only redeeming factor was that he was in sales and not in installations.
I really appreciate Kristen being able to take the confusion out of the process and to simplify the selection verses attempting to do it online. You have a real teasure with her. Kristen exemplifies best practice and procedures. You yourself must be a good manager to have provided the proper training and knowledge. I hope Kristen recieves recognition and and that your company offers a bonus program for outstanding service.
Thanks for your time,
Written on: 09/06/2011
Shoppers Choice,
Just wanted to say a big THANK YOU for the help I received with my question on freezers Haier / Danby /etc. Your most knowledgable rep Chris Harvey, was very helpful and went the extra mile to present me with answers to my questions. It was a pleasure dealing with someone whom took pride in their work... I could just feel the enthusiasm as I too at one time spoke with the public. The confidence in his voice told me I was dealing with a pro.
Thanks Again,
Written on: 09/01/2011
Kristen,
You have been so very helpful in making this return.
Written on: 08/29/2011
Jason and Brock,
Thanks so much for your help. You guys are awesome.
Written on: 08/29/2011
To whom It may concern:
I would like to take the time to appreciate one of your employees, Keith Smith. On more than one occasion I feel that Mr. Smith went above and beyond my expectations for outstanding customer service. Throughout the selection process Mr. Smith was helpful, informative and seemed to go out of his way to make sure my questions were answered, and to find items that were in stock for immediate shipping.
After my purchase, another contractor underbid even your low prices. Mr. Smith honestly again went above and beyond my expectations in making sure the order did not ship, researching the proposed appliances from the new contractor as well as trying his best to offer a price match on the other guy's components. He then suggested looking at BBQ guys line of islands to help find a happy medium.
He always returned my calls. He always did what he said he was going to do. Maybe I've become jaded after many years of buying off of the internet with less than stellar customer service. But Mr. Smith's positive, helpful attitude makes me wish more companies hired people like him. Mr. Smith is a great asset to your company, and this letter of appreciation was the least I could do.
Written on: 08/28/2011
Jason,
I was so pleased with the quality of customer service that I received from you, I decided to contact you directly regarding a possible purchase for my BBQ island.
Written on: 08/24/2011
Kristen,
Tell your boss that I said you deserve extra privileges for being extra helpful and nice even though it was the other company's
fault.
Take care and thanks.
Written on: 08/23/2011
Jason,
Thank you for all your help. You have been very knowledgeable and helpful.
Written on: 08/22/2011
Tracy,
It arrived last week while I was in Atlanta. I opened it Saturday morning and we LOVE it. Perfect. Couldn't be better. Thank you very much!
Written on: 08/18/2011
Brock,
Everything went well. Thank you for getting this resolved and your
excellent service. I appreciate it very much.
Written on: 08/17/2011
Jeannelle,
Thank you very much for your great customer service , its greatly appreciated.
Written on: 08/11/2011
Tracy,
i must say you were amazing in customer service
i wish the company i work for would have people like you :-)
Written on: 08/09/2011
Marc,
Just got your email. I am floored! It is so seldom that you get to deal with a standup company. I certainly thank you and with tell everyone I know that you are a great company and will wholeheartedly recommend you.
Written on: 08/05/2011
Jeanelle,
Thanks for the reminder, but just this afternoon I ordered them both
with Kristin. Thanks again for staying on top of my order, you guys
have been great.
Written on: 08/04/2011
Marc,
I'm writing to tell you how much I appreciate Erika in your customer service department. We purchased many products through Shoppers Choice a little less than a year ago. We had an issue with the RCS grill we purchased and I called to see if there was an issue with it. Erika was incredible in how she responded, followed up and ultimately organized someone to come to the house to solve our problem. I deal with a lot of different companies and their customer service departments and I must say, Shoppers Choice has been one of the best experiences I have had from an online company because of Erika. I really hope you take the time to acknowledge her and reward her for her outstanding commitment to your company.
Written on: 08/01/2011
Tracy,
I got your email and voicemail and just wanted to say "Thank You"! Outstanding customer service is no longer a given in these days and times but you have demonstrated that it still exists. Thank you again and have a great day!
Written on: 07/29/2011
Marc,
I purchased a Hargrove gas fireplace system last fall from your company. The lady who helped me with the purchase was very nice and thorough. I recently had a problem with a thermocoupler and thought I would get it taken care of during the off-season. Brock was SO nice, SO helpful...He provides service way over and above any customer service level I have received in years!
I was extremely well taken care of from start to finish. My daughter is buying the same system (a smaller size though) and will be ordering from you company in September.
I will also leave very good feed back on my site.
Written on: 07/28/2011
Jason,
Thank you for your diligence! I appreciate professionalism and I will recommend you to friends!
Written on: 07/28/2011
Brock,
I'll be glad to return the damaged one to you once I receive the replacement. Thanks for taking care of this for me. You folks do a good job of customer service.
Written on: 07/22/2011
Keith,
I used my BBQ and side burners (only once) but I love them (and I'm a charcoal girl). So far - so good!!
Written on: 07/18/2011
Kristen,
Thanks for the quick response. I've received nothing but outstanding customer service from your company.
Written on: 07/14/2011
ShoppersChoice,
Just a quick note of compliments to ShoppersChoice.com. I purchased my DCS grill on the 4th of July. I received an email within a few minutes saying the order was received and how it was shipping. I then was able to track the shipment through the R&L Transport website. I received a phone call from R&L as to the time and day of delivery. When the unit arrived I had a question and called but your call center had closed for the day. Now here is the best part, I received a call back the next morning, less than 12 hours later, from Erica. She explained my question and alleviated ALL of my concerns! She should be a manager (if not already). Thanks again for the great customer experience! I will not only continue to shop with you but will also tell all of my friends!
All The Best,
Written on: 07/14/2011
Brock,
You guys really do have great customer service. I really appreciate it.
Written on: 07/7/2011
Kristen,
Shoppers Choice has great customer service and outstanding employees (Richard was great and very patient, the gentleman I spoke to the second day was very professional and seasoned and Kristin you brought it all together for a great ending). If I ever order anything online again I will definitely use your organization.
Written on: 07/5/2011
ShoppersChoice,
Thanks alot you GUYS ARE GREAT, I received the bottom part of grill and it
was wrapped good and I made sure all contents were checked and everything
looked good. I am so happy that now I can have my grill fixed. I will
continue to do business with you in the future and spread the word because
you are very kind and care about people.
Thanks Again.
Written on: 06/30/2011
ShoppersChoice,
Thanks so much for the quick change to my order! Janelle was a big help in solving my problem.
Written on: 06/28/2011
Nell,
Thanks so much for getting back to me. I would rather keep my order with you since you guys have such a good rating from other shoppers. Plus you have actually answered all my e-mails which is really rare and I really do appreciate that.
Written on: 06/27/2011
Rochelle,
I love how
your customer service number connects me directly to a real person. I will
definitely look to use your company in my future purchases.
Thank you.
Written on: 06/27/2011
Kristen,
I will have it ready for pickup Monday.
Thank you & Erica both for the great customer service!
Written on: 06/17/2011
Jeanelle,
Thank you for your help! You have been very, very kind. Great
customer service!
Written on: 06/15/2011
Michael,
I did recieve the Thermometer and it is working properly. I apprceiate your help in sending it to me. I look forward to doing additional business with you, you have been very good to work with.
Written on: 06/13/2011
Marc,
I had just about given up in despair of ever finding what I was looking for - -(two aluminum arm chairs with cushions and a small bistro table) when I happened upon your web site. It was easy to use and had great variety AND free shipping on most items (seems foolish to pay 50 percent more on shipping).
But best of all was the service I received from Keith, who very patiently answered all my questions, and double checked to be sure the items were in stock. It was a pleasure working with him.
Written on: 06/06/2011
Sara,
I've been meaning to tell you - Tycho is absolutely delighted with his bag. When he opened the mailer up and pulled it out he couldn't believe it. He loves his name in rainbow colors, that was a wonderful idea. And thank you so much for mailing it so he could have it for the first day of camp! He's had it hanging on his chair in the kitchen ready to go since he got it in the mail. I will try to get an action shot this week in case you want to use it in promotion. Thanks again for helping make this camp even more special for him!
Written on: 06/03/2011
Marc,
I wanted to thank ShoppersChoice for the help received in replacing a damaged chair. I was helped by Dave and Chandra through the entire process. They kept in contact with us and kept us up to date on the progress on the replacement.
I highly recommend your company and your associates! I will recommend your company to others for service and the furniture.
Written on: 06/03/2011
Kristen,
Thanks so much. Everyone at shoppersChoice has been
most helpful! We're looking forward to using the grill soon!
Written on: 05/26/2011
Kristen,
Thank you for your help you have been great!
Written on: 05/26/2011
Erika,
You are the BEST!!
Without a doubt, you have been the most helpful, courteous and responsive customer service rep I have ever had the pleasure of dealing with. If you lived up here in Pennsylvania, I'd hire you in a heartbeat!! Shoppers Choice is certainly privileged and fortunate to have you as an employee; you are one fantastic company representative!
I hope the weather-related difficulties that have plagued the South lately have not adversely affected you or your family. Our thoughts and prayers of the people up here in the Northeast have been with you all.
Have a safe and enjoyable holiday weekend.
Thanks again,
Written on: 05/26/2011
David,
I would like to say thanks!!!! I have had bad experiences ordering through some other internet retail companies in the past! All of the people that I have dealt with on this occassion have been very profesional and responded in a timely fashion....
Written on: 05/26/2011
ShoppersChoice,
Fantastic!
I really appreciate all your help :)
Take care and once again thank you for the great service!
Written on: 05/24/2011
Brock,
Thank you for the quick response, I must say it's been very refreshing
dealing with your company.
I walked out of one of the largest outdoor living stores in the area because
of poor customer
service. Thank you again!
Written on: 05/19/2011
Sara,
Thank you very much for such a wonderful service, he will be very happy with
his hat.
Your company has a great customer service and it's thanks to persons like
you.
Have a wonderful day!
Written on: 05/19/2011
Thanks so much Jason!
I love my chaise that I ordered from ShopperChoice.com. I'm
very glad to have found the cushion as it much more comfortable! ;)
Good luck in your new position. Please pass on the thanks to Robert as well.
Cheers,
Written on: 05/18/2011
Erika, Kristen and Phillip,
I want to thank you all for your efforts in replacing the BBQ cover I
originally purchased with one that, while it wasn't made for my model, has a
good fit (thank you, Phillip for finding one that would fit.) Erika, you
handled this all from the beginning with understanding, care and patience,
thank you very much. I also received a refund check for the original cover I
purchased. Kristin, you dealt with the return of the original cover very
professionally and everything went just as you described it would - thank
you.
Usually when you deal with several people on a transaction such as this
there is confusion with one not knowing what the other was doing and
frustrating the customer. Not the case with you all - everything was clear
and coordinated.
I could not have received better service!!!
Thanks again for all your help.
Written on: 05/17/2011
Marc,
I have worked with your sales rep. (Michael) on a couple of orders. He is an honest gentleman and as courteous as I could expect when ordering merchandise.
I was a mathematics teacher for 34 years before retiring and I hired/was part of hiring hundreds of teachers. I always looked for patience and respectfulness in a potential "new teacher."
My sense is that Michael is a golden nugget. I hope you will give him an additional complement to that which I gave him.
Written on: 05/17/2011
Sara,
Hey, I just wanted to say thanks for the work and help you did on our
committee shirts, they are awesome. I got the package sometime
this morning and will be handing them out tomorrow at our meeting.
Perfect timing! Definitely keep my information and I will keep you
posted on any upcoming functions. I may get back with you after the =
banquet and get some more made up. I know lots of people will
want some after they see them.
Thanks for your help!
Written on: 05/12/2011
Brock,
Good customer service is hard to come by these days so I really appreciate your help. Thanks!
Written on: 05/11/2011
ShoppersChoice,
Thanks. By the way, I was helped this morning by a representative named
Shondra (not sure of the spelling). I want you all to know how pleasant and
helpful she was! I have managed call centers myself in my career and am
passionate about providing excellent customer service. Shondra was patient,
creative in her suggestions, resourceful and ultimately we came to the right
choice for my need! You can't ask for better than that!! Please pass this
comment along to her supervisor, as it is seldom that GREAT customer service
people get the recognition they deserve!!
Written on: 05/10/2011
Jeanelle,
Thank you for checking in with us and committing to alert us about progress on
this order. It's promising to have this kind of email from a company
we're doing business with for the first time.
Written on: 04/30/2011
Brock,
We hooked up our stove today and everything works PERFECTLY!! Thank you
again for all of your assistance in getting us the new stove. We are very
happy with the product and with the wonderful service you and your company
provided to us. We will definately use your company again for any future
shopping needs.
Written on: 04/27/2011
Marc,
I wanted to let you know that I was shopping around for outdoor kitchen information with the intent on purchases via internet and in-store.
I first called Saundra (not sure of spelling) and asked a few questions. Then I spoke with Keith that afternoon.
After my first call to BBQguys.com, I was amazed of the terrific customer serviced I received from these two individuals. Over several weeks, I must have asked them every conceivable question and they patiently followed up. They also called each week to check to see if I had more questions!
Because of their customer service, I placed an order today with Keith from BBQguys.com. He was so helpful finishing the process.
I just wanted to share with you that people make a business and Keith & Saundra are people that I want to do business with
Written on: 04/23/2011
Phillip,
Outstanding! Your company should be commended on the fantastic customer service you provide.
I was initially drawn to the fantastic prices you had, but this level of service will keep me coming back.
Tremendous work and please share this with anyone in your organization that tracks these kudos!
Written on: 04/18/2011
Sara,
I am so happy with my purchase and the logo. Thank you so much Sara. The customer service has been nothing short of amazing.
Written on: 04/12/2011
Marc,
Finally getting around to emailing you. Wanted to tell you how pleased I was with your site/service. I called before
I ordered because my husband was concerned that if there was a problem with the grill it wouldn't be easy (or cheap) to
return. I spoke to a very nice man who was very helpful and I placed my order with him over the phone. He checked to
make sure it was in stock and could be shipped and informed me that it would be shipped that day (Wednesday) but it would
come by freight so probably wouldn't get here til early this week. Well, much to my joy it arrived Friday right
before 1 p.m. ( Freight company and driver were very accommodating). My plumber was here several hours later and had
it up and running so Saturday night I was able to cook a meal for the first time in 10 days (long story with a grill
bought at Sam's- what a mess). I'm thrilled with my new Weber and I have actually recommended your site to several
friends already.
It was a pleasure to do business with you!
Written on: 04/08/2011
Sara,
I very much appreciate the customer service. Top performance!
Written on: 04/03/2011
Sara,
Thank you so much for your help. I have a sneaking suspicion that when these embroidered shirts are seen,
I'll have a somewhat larger order for you next year. :)
Written on: 03/25/2011
Erika,
I am very focused in my company when it comes to our quality of customer service. We're told it's some of the best in our
business. You have been excellent in following up through to a solution in a very fast and friendly manner.
I ask that you forward this to your supervisor. You deserve the accolade. I will absolutely not hesitate to buy from
your company again which I'm sure is the owners goal.
Written on: 03/20/2011
ShoppersChoice,
I just want to thank you guys for getting my order to me so quickly. The product is just what I wanted!
(And the customer rep who took my order was extremely knowledgeable and patient with me as I asked a whole
bunch of questions prior to ordering,) I'm so glad to have found your company.
Written on: 03/15/2011
Kristin,
Thank you Kristin for the great customer service. It does not go unnoticed.
I will be excited to get the lamp going on my new awesome grill.
Will keep Shopperschoice.com on our list for future needs!
Written on: 03/06/2011
Dear Supervisor Marc,
I am a retired (29 years) Lieutenant for Los Angeles County Sheriff Dept (15,000 employees) and I know the public perception
of a company's performance is directly reflected in it's employees. High standards are vital to a successful operation. Dave
demonstrated excellent customer service with superior follow up performance. He is definitely one you should keep in your organization.
Keep up the great work! I hope to become a regular customer in your establishment.
Written on: 03/02/2011
ShoppersChoice,
Wow! Awesome service! You guys are the best!
A customer for life!
Written on: 02/28/2011
Marc,
Michael in Customer Service gave me the clearest advice/recommendation I've
had in some months of shopping for a particular type and color of grill.
He's really an excellent customer service professional.
Written on: 02/21/2011
Hi Rebecca,
I wanted to take a moment to say thanks to you and the rest of your team for your help on this order.
You folks stepped up and made me feel like I was your only customer. That level of customer service
is almost extinct and so I wanted to encourage you that this sort of effort goes a long way to building
long-term customers. I am thrilled with the end result and cooked some steaks last weekend. Thanks so much!
Written on: 02/15/2011
To the Customer Service Group at Shoppers Choice,
I wanted to take a moment and thank you all for your help with my purchase of three sets of Peterson gas logs!
I especially would like to single out the extra efforts that Erika took. She was so professional and diligent in
handling all my questions and informational needs that came up when installing each of the sets. She followed
through and kept me informed on everything. Additionally,
she managed to find the extra PDF Manuals I needed to assure a safe installation of the log sets and put me in
contact with the right people at Peterson's Technical Group when I needed it.
Shopper's Choice really stands behind their products and your Customer Service Group is A1 First Class.
Again Thank You for your patience and through help!
Written on: 02/07/2011
Hi Marc,
My name is Ben and I am writing to you to pass along a note of thanks to your team at ShoppersChoice.
I am a Sales Director at a major chemical company and I was so impressed with a number of your staff that I felt
compelled to write to you to make sure that the message was driven home as I know sometimes the only thing that
gets attention is the negative. Your staff, and I dealt with a number of them including Keith, Erika, and Kristen
as well as others, did a terrific job in helping me with my order including emailing me a PDF copy of the gas insert
manuel and running information down on tracking status and what not. They were all courteous, professional and really
impressed me as a first time customer of your on-line webstore.
Thank you again and I can tell you that I will be ordering from you again in the future as well as letting my
friends know that I highly recommend your webstore.
Written on: 02/03/2011
Phillip,
I received the new SPK-26 yesterday. I installed it and it works
perfectly. Turns on. Turns off easy.
Thank you for all your help. I have recommended your company to all my
friends. Good service and support.
Written on: 01/26/2011
Marc,
Thanks so much for you prompt reply, I am very impressed with your
professionalism and will continue to do business with you and tell
friends about you all. Thank you for evereything!
Written on: 01/18/2011
Hey Erica,
I have been in trial all week and haven't had time to call you guys. I have found everything and love the Grill.
I have also recommended your company to two other attorneys as THE place to order BBQ stuff.
Your customer service and pricing are OUTSTANDING!
Written on: 01/06/2011
To Whom it May Concern,
It is rare that I ever find someone or something that makes a memorable POSITIVE
experience, however when it does occur I feel it should be noted. I have to
applaud your company and one of your employees, Erika. Let me say this is my
first time ordering with your company and for a blessed reason too, I am
expecting my first child. Your website was easy to use and I quickly found
something that would suit my nursery. I ordered two items and the package
arrived promptly as promised. Truly I have not been this impressed in a long time. It means the
world to me that you care to follow up with your customers and make us feel
important. I live an hour and a half from any malls and do most of my shopping
online. We will definitely be using your website again. Keep up the good work
and God bless!
Written on: 12/25/2010
Kristin,
Thank you for your help. I think that was the best customer service experience I've had in a long time.
Written on: 12/17/2010
Marc,
Let me again express my satisfaction with ShopperChoice customer service. By extension your level
of service and customer concern can only lead to loyalty and positive comment from us. If we close
the damper completely on Christmas Eve how will Santa get down the chimney? We're going to have to
come up with an answer to that one for our grandchildren. :)
Written on: 12/05/2010
Marc,
Just thought I'd let you know that your team has been doing a great job. We received a nice email from Rebecca to let us know
that the cover had shipped; the cover arrived yesterday fits well and looks great, with perfect embroidery.
Thanks, I've bookmarked your site.
Written on: 11/29/2010
Marc,
I wanted to let you know how impressed I am with your Customer Service staff.
I didn't think any business nowadays was still capable of providing outstanding customer service anymore,
but your team gladly proved that thought to be wrong!
Written on: 11/20/2010
Kristen,
I want to say that I am extremely impressed with your service and follow up.
As a business owner I strive to provide my customers with a very high level of service and I do appreciate the response from ShoppersChoice.com.
Written on: 11/11/2010
Kristen,
Thanks so much for your assistance, and for your excellent customer
service.
Written on: 11/09/2010
Marc,
Thanks for the great customer service!
Written on: 11/01/2010
Marc,
I wanted to let you know how much I appreciate the Customer Service I
received from your employee, Erica. She assisted me with a return/purchase,
got descriptions, went back into old records and discovered what I had
purchase 6 years ago and helped me get exactly what I wanted. In this day of
digital, cyber voices and choosing 1, 2, 3, 4, etc. a human voice is
refreshing and Erica is a treasure. She is professional and helpful --- I
hope she is valued and compensated accordingly.
Written on: 10/20/2010
Erika,
You have been an absolute pleasure to work with. You have provided timely email responses, with thorough responses. You have satisfactorly answered all of my questions and earned my business. I am picky and expect fantastic service. If I would have recevied poor or standard service, I would have cancelled my order. I look forward to doing business
with your company in the future. Other companies could sure learn from your skill set. Thanks for all that you do and all that your are.
Written on: 10/11/2010
Kara,
Thank you so much. And I have to tell you...You've given us faith that we can trust in shopperschoice.
Written on: 10/01/2010
Greetings Katie !!!
Thank you for your courtesy update; I sure do want to commended you for your
high quality follow up efforts and I look forward to hearing from you tomarrow.
Thank you so very much for your most sincere customer service - I am greatful
to know that you are looking out for my interests in trying to expedite this
shipment. It is my expectation that tomorrow will be a good day for all concerned.
Written on: 9/20/2010
Shoppers Choice,
I am writing to thank you for my 20" gas log set. I found your website and called for help. The fellow who answered the phone patiently helped me pick the right product for my fireplace. It was shipped quickly.
After watching the terrific video, I had no problems assembling the product. Thank you for your excellent service and a fine product.
Written on: 9/08/2010
Marc,
I would like to thank your employee, Keith for such excellent service. He really helped me with a stove we wanted to purchase. It
turns out that we will have to wait because of problems we ran into while getting the propane lines installed into the home. The expense for
just the installation was far greater than expected due to boulders (we live in Colorado). Keith was one of the most polite and knowledgeable
sales representatives I have ever had. We will certainly keep Shopper's Choice as a contact when we need to purchase products. Thanks again for
such great service!
Written on: 8/20/2010
TESTIMONIAL,
The personal service and attention that I got from Shopperschoice.com is rare these days, particularly, when it comes to online companies. Dealing with Shopperschoice.com is like "having an uncle in the business." It's a big company that's run like the most reliable "mom & pop business." Kudos to Shopperschoice.com.
They are number one in reliable, ethical, personal service. They sell peace of mind along with every product. Thanks Shopperschoice!
Written on: 8/16/2010
To Shoppers Choice Customer Service,
I just wanted to tell everyone again what a wonderful experience it was working with your customer service group. Buying a couple hundred dollar item on
line is no big deal buying several thousand dollars worth of appliances and you really take a risk. Everything was delivered on time, without
any damage, communication was above my expectations.
Written on: 8/10/2010
Mikey,
I appreciate your diligence! Your great customer service insures that I will always consider Shopperschoice to be an excellent Company to work with.
Written on: 8/1/2010
To my Friends at Shoppers Choice,
I want to thank you for the outstanding customer service you have provided. It is rare to find the level of commitment to
customer satisfaction that your organization has demonstrated. Thanks to everyone for your outstanding work!
Special thanks to Mark, Erika, Andrew, and Michael.
Written on: 7/24/2010
Good Evening,
It is not too often that I complement on a job well done.
I was totaly pleased with the customer service, delivery and product. I will definitely use Shopperschoice again.
Written on: 7/08/2010
Customer Service,
I would like to thank the customer rep who helped me get this sink ontime for my installer. I ordered the sink from another site and they could not
commit to a time I would get the sink. It was a Wednesday, and my granite installer was coming on Saturday. Your customer representative called your
warehouses and located where they had the sink and made sure that I would get it on time.
I wish I could remember her name, and include her in this letter. Thank you very much and I would definitely recommend your company.
Written on: 7/01/2010
Erin,
I just wanted to thank you for all your help and the updates you provided to me throughout the ordering and
delivery process. I am loving the Darlee Santa Monica patio furniture. You made my experience with Shoppers Choice
stress free and a wonderful experience in customer service.
Written on: 6/23/2010
Dear Kristen,
You have been great and I really do appreciate all your kindness.
I have received so many compliments on our dining set. So glad I also
purchased the lazy susan and that cute end table, just makes the whole look
complete! I will be back next summer to purchase a bakers rack...
I love your web site and will highly recommend it to anyone who is looking
for patio furnishings. Thank you again
Written on: 6/11/2010
Jeanelle,
This is not a question, it is a compliment from a very pleased customer. I recently ordered a set of (6) flame
tamer ceramic plates for my Sam's Club Gas Grill. However, one of the plates cracked in two pieces after only two uses.
Not only did SC move immediately to get a replacement to me, but SC sent me a complete box of 6 flame tamers via FedEx! That is excellent customer service!
I will certainly be telling my BBQ brethren about BBQ Guys and Shopper's Choice. Good job!
Written on: 6/02/2010
Marc,
I bought a BBQ form your company today. I wanted to let you know I've been working with Rebbecca/Janelle over the last two days and they were AWESOME! I really
appreciated the great service they gave me. We are also in the market for patio furniture and you will be the first place I shop when we are ready.
Written on: 5/26/2010
Dear Customer service,
You have excellent customer service.....please know I'll remain a customer
and will tell others about my experience.
Written on: 5/10/2010
Thank You Cheri!
I am sorry too that things didn't work out. You can find solace that this
interaction only improved my opinion of your company. While you couldn't
fill my order, your thoughtful and helpful messages will not be forgotten,
and I will certainly look to ShoppersChoice.com for future purchases with
confidence. Take care.
Written on: 4/30/2010
Hi Erika,
I wanted to let you know that I received the cypress boards from Primo today!! Thank you and Nick so much for following up with Primo and making this happen!
You guys have great customer service and I will definitely recommend you to all of my family and friends. Your follow up and communication has been very appreciated.
Thanks again and have a wonderful weekend!
(I'll be working on fixing and staining the table this weekend, then grilling! )
Kind regards,
Written on: 4/18/2010
Dear Customer service,
shopperschoice.com and spoke to Kara. She helped me find the item I needed and
presented the specifications for that item in a clear and concise manner. Thanks
to Kara ordering with shopperschoice.com has been a pleasure.
Thanks,
Written on: 4/12/2010
Hello Chef Tony,
It is good to hear from you. I have some good news. We purchased a pizza stone and our grilling woes went away :) The stone did the trick and the last pizza came out much better. I think I'm all set now. Thanks again for getting back to me!
Written on: 3/25/2010
Hi Marc,
Thank you so much for getting back to me and taking care of the chair.
Your customer service has been amazing! I will take a picture and send it to
you as requested. We love the set, and are so looking forward to using
it. Appreciate your quick attention to this.
Written on: 3/22/2010
Michael,
I just wanted to take a second to say thank you for your help in
identifying that the burners are under warranty and then connecting me
with Capital. They are sending out new burners as of yesterday. You
were responsive, professional and your assistance is greatly
appreciated. Keep up the great work.
I hope you share this with your supervisor and I wish you a great day.
David
Written on: 3/19/2010
Dear Customer service,
I was very pleased with the BB Grill and the embroidery on
the carry case.
It was a pleasure working with you.
Rebecca S.
Written on: 3/2/2010
Dear Jeannelle,
Thank you for your email. I'm impressed with your customer service.
Yes, unfortunately I noticed the lead time after I placed the order. My
husband's birthday that I ordered this for is March 22. I'll just wrap
up a picture of it and tell him he has that to look forward to.
Thanks again for your great service!
Sandy
Written on: 2/26/2010
Kara,
Thank you very much! You certainly have gone the "extra mile" in customer service and I will be happy to mention you and Shoppers Choice to my friends.
We really appreciate your perseverance in our behalf.
Ben
Written on: 2/2/2010
Thanks for the videos on your website. They gave me very good information that I haven't seen elsewhere.
Brenda B.
Written on: 1/26/2010
Jeannelle,
Thank you so much for your response. It is really nice to get a personal
response from a company and it is very rare. I can't tell you how much I
appreciate it.
I hate to cancel the order with Shopper's Choice, but if you can't narrow it down, I guess I will have to. I did find it elsewhere with a shipping date in a couple of days, although the price is higher.
If you still are unsure of the replenishment date, I would like you to go ahead and cancel my order. Will the amount just be taken off of my credit card?
I will look forward to ordering from you in the future.
Thank you,
Lesley
Written on: 1/26/2010
Hi there, Just rec. your email.
Thanks again for all the great work and the excellent customer service +++.
Have a good day,
Tom
Written on: 1/25/2010
Hi Leigh Ann,
I just wanted to thank you for the Elite Level of service you're providing me. I simply cannot say Thank You enough!
Roy C.
Written on: 1/7/2010
thank you for your assistance with the RCS grill. i ordered one and it was
delivered promptly and intact. your customer service is top notch and your
website is very informative and easy to navigate. nice work
Written on: 01/06/10
Thank you so much for the response. As long as I know and understand the situation I'm a happy camper. You do an excellent job. Too bad all customer service people don't respond as you do.Ben Brock
Thanks again,